A patient’s name and date of birth are needed to create medical records, which is a legal requirement and these will be held indefinitely. (In some circumstance patients may use an alias).
Patient details and records are kept securely and in the strictest of confidence by Freedomhealth and are accessible only to our DBS vetted staff.
We share information only with other medical service providers involved directly in a patient’s care such as the laboratory or imaging centre doing their tests; or specialists to whom they have requested referral.
We use phone, fax and email to communicate with these other service providers as securely as possible, but we are unable to accept responsibility for breaches of external communication routes beyond our control.
We will not share a person’s information with anyone else including their GP, unless they give us permission to do so. The only exceptions are where a patient is considered to be a danger to themselves or others, or when required to do so by a court order.
Any contact details a patient provides are optional and will only be used to contact them about their medical care and to send their results. We may from time to time send marketing emails that may be of interest only to people who have chosen to remain on our email database and can be unsubscribed from at any time. Personal details and notes are kept securely and patients have the right to complain to the ICO if they think there is a problem with the handling of their data.
Patients have a right of access to the data we hold.
At Freedom Health we respect your privacy completely. Your personal information is private, so it is treated with security and confidentiality. We will never sell or pass it on to other companies – you can rest assured that your email and any contact other details you’ve given us will not be passed on to any third party.
The Practice makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Practice do not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet.
All organisations that collect personal information in the process of carrying out business functions (which includes professionals such as doctors, dentists, lawyers, vets and accountants) will be obliged to follow a set of rules known collectively as GDPR which becomes law on May 25th 2018. The Practice wants to reassure you that we will be fully compliant under the GDPR requirements. As a first step we are publishing our Privacy Statement below:
With effect from 25 May 2018 new data protection law will be enforced in the UK and Europe. Known as the General Data Protection Regulation (GDPR) the legislation will:
- Make it easier for you to find out what the Practice does with your personal data and how it is protected.
- Increase your rights in relation to any information that the Practice holds about you.
- Say how your information will be used and with whom it may be shared
- Confirm that GDPR will enhance current professional rules of confidentiality consent and privacy.
Our Privacy Notice will confirm that our Practice treats all personal and intimate data as totally confidential, that no information will be divulged or shared with third parties without the consent of our patients and that the preservation of the dignity and integrity of our patients is our top priority.
This is a preliminary notice to inform you that the Practice are here to reassure you that we will be fully compliant with GDPR and that further information will be posted on our website in due course.
What information do we collect about you?
Freedom Health may collect the following types of information about its website users:
Information that does not identify you: this includes analytical information about your visits to the website; your IP address, geographical location, browser type and version, operating system, source of referral, how long your visit is and which pages you look at.
Information that does identify you: when you fill in one of our online forms, personal details, including your contact details and medical information may be requested. Note that all our online forms are encrypted and security protected to protect your privacy.
What do we do with the information we collect about you?
Information that does not identify you: we collect this information to see how visitors are using the website so that we can refine and improve it over time. These improvements may be to the content, the structure and design, or both.
Information that does identify you: we use your personal details to contact you directly regarding an appointment. By sending us this information you also accept that we may need to send it, electronically or in other formats, to our consultant who may need to assess the information and to give their professional opinion prior to your appointment. We will never share your information with other organisations for commercial purposes, marketing or market research.
What is a cookie?
A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
List of cookies used on website
These cookies enable the function of Google Analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website.
The data stored by these cookies do not identify people and do not collect any personal data.
Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that information about your website visit is not sent to Google Analytics.
Cookies set by Google Analytics
Google Analytics opt-out browser add-on
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our users needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement that applies to each website you visit.